Deskside Support Engineer
Role: Deskside Support Engineer
Location: London
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London.
To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities
Provide onsite IT support via Tech Bar (walk-up) and deskside channels
Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
Troubleshoot hardware and software issues across:
Laptops, desktops (Windows & Mac)
Mobile devices and peripherals (monitors, docks, printers)
Log and manage all activity in ServiceNow, maintaining accurate and auditable records
Act as the onsite escalation point for issues raised by remote Service Desk teams
Escalate complex issues to resolver groups with clear diagnostics and business impact
Support major incidents where required with onsite coordination
Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
Contribute to knowledge base articles and reusable fixes to support continuous improvement
Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
Ensure compliance with corporate build, security, and configuration standards
Assist users with account access, authentication, and collaboration tools (e.g. M365)
Essential Technologies:
Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
Working knowledge of Service Now, Adobe products and DocuSign
Knowledge of supporting Windows based and Mac Devices.
Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
London
Glasgow
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Tutte le decisioni relative all’impiego vengono prese senza alcuna discriminazione basata su età, razza, credo, colore, religione, sesso, origine nazionale, ascendenza, disabilità, status di veterano, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, cittadinanza o qualsiasi altra caratteristica tutelata dalla normativa vigente.
I candidati non saranno tenuti a dichiarare precedenti penali o arresti oggetto di provvedimenti di estinzione o di riabilitazione, nell’ambito del processo di selezione.
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Ti invitiamo a consultare il Recruiting and Hiring Statement di Accenture per maggiori informazioni sul trattamento dei tuoi dati personali durante il processo di recruiting e assunzione.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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