GN - Strategy - MC - T&O - LMS - 07
Job description:
Join our team in Talent & Organization and find endless opportunities to solve the most pressing client needs and challenges, especially during the backdrop of a global pandemic as we adapt to the new norm.
Practice: Talent & Organization – LMS I Areas of Work: Learning Design and Development, Change Management and HR Transformation | Level: Manager | Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, and Chennai | Years of Exp: 12+ years
Skill/Operating Group
LMS Manager [T&O]
Level
Manager
Location
Pune/Gurgaon/Mumbai/Bengaluru
(Gurgaon preferred)
Travel Percentage
Expected Travel could be anywhere between 0-100%
Principal Duties and Responsibilities:
- Serve as a trusted advisor to clients on LMS/LXP strategy, roadmap, and adoption.
- Lead LMS selection and evaluation processes with clients, aligning technology recommendations to business needs.
- Drive thought leadership by staying ahead of trends in learning technologies (LMS, LXP, AI-enabled learning, adaptive learning, analytics, etc.) and sharing insights with clients and internal teams.
- Contribute to business development efforts including RFP responses, solutioning, and client presentations.
- Partner with practice leadership to define go-to-market strategies and enhance service offerings.
- Represent the organization in industry forums, webinars, and client events to enhance brand visibility.
- Drive capability building within the team on emerging learning technologies and interoperability standards.
- Lead design, build, and configuration of enterprise LMS solutions (e.g., Cornerstone, Saba, SuccessFactors, Docebo, etc.).
- Provide guidance on interoperability standards (SCORM, AICC, xAPI, cmi5) ensuring compliance and scalability.
- Govern LMS implementations and upgrades, ensuring delivery quality, performance, and user adoption.
- Support and guide project teams on SaaS configuration areas (notifications, translations, user management, analytics, reporting, roles & permissions, org structure setup).
- Develop accelerators, frameworks, and assets for scalable and repeatable delivery.
- Lead and mentor project teams across multiple engagements.
Key Competencies and Skills:
- Exceptional communication and presentation skills with the ability to engage senior executives and C-level stakeholders
- Strong business acumen and consultative approach to translate complex client needs into strategic learning technology solutions
- Proven capability to manage ambiguity and drive clarity in complex, multi-stakeholder environments
- Advanced analytical and problem-solving skills with keen attention to detail and data-driven decision making
- Ability to lead multiple client engagements simultaneously while maintaining high delivery quality and client satisfaction
- Strong relationship management skills to build long-term client partnerships and expand market opportunities
- High learning agility with a continuous drive to upskill and stay ahead of emerging learning technologies and market trends
- Cross-cultural competence and ability to work effectively with global teams and clients across diverse geographies
Additional Information:
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or related field; Master’s degree (MBA, M.Tech, MCA) preferred
- Extensive experience in Learning Technology/LMS leadership roles may be considered in lieu of advanced degree
- Certification in at least one major LMS such as Cornerstone, Saba, SuccessFactors, or equivalent is highly desirable
- Additional certifications in emerging learning technologies or interoperability standards (e.g., xAPI, cmi5) will be an advantage
Experience:
- 16–20 years of progressive experience in learning technology, with at least 4–6 years in a senior or managerial role leading enterprise-scale LMS programs
- Proven expertise in multiple enterprise LMS platforms such as Cornerstone OnDemand, Saba, SuccessFactors Learning, SumTotal, or equivalent, including strategy, implementation, and optimization
- Demonstrated ability to manage multiple concurrent client engagements, ensuring delivery excellence, client satisfaction, and business growth
- Experience driving market-facing activities such as pre-sales, solutioning, RFP responses, and thought leadership in the learning technology space
- Proven track record in client relationship management, including C-level stakeholder engagement and long-term account development
Mumbai
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