DE033152-Quality Auditing Senior Analyst
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POSITION TITLE: Quality Auditing Senior Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2
SKILL AND QUALIFICATIONS:
Standard QA Profile
At least 3 years solid experience; 1-year supervisory experience
Quezon City
Accenture garantisce le pari opportunità
Tutte le decisioni relative all’impiego vengono prese senza alcuna discriminazione basata su età, razza, credo, colore, religione, sesso, origine nazionale, ascendenza, disabilità, status di veterano, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, cittadinanza o qualsiasi altra caratteristica tutelata dalla normativa vigente.
Accenture si impegna a promuovere opportunità di impiego per i veterani delle forze armate.
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