Technology Support Engineer

Summary: As a Technology Support Engineer, you will spend your day addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. You will be involved in creating and executing change requests and updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams will be a key part of your daily activities to analyze and resolve issues efficiently. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in maintaining and improving operational processes to ensure system reliability. - Support continuous improvement initiatives by identifying areas for enhancement in support workflows. - Document and share best practices and lessons learned to foster team knowledge growth. Professional & Technical Skills: - Required Skill: Expert proficiency in Salesforce Helpdesk and Product Support. - Strong knowledge of incident and problem management processes within IT service operations. - Experience in creating and managing Requests for Change to support system updates and improvements. - Ability to collaborate effectively with vendors and internal teams to resolve technical issues. - Familiarity with updating and maintaining knowledge base articles to facilitate efficient troubleshooting. - Excellent communication skills to support clear and concise issue analysis and resolution. Additional Information: - The candidate should have minimum 2 years of experience in Salesforce Helpdesk and Product Support. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

Taguig

Accenture garantisce le pari opportunità

Tutte le decisioni relative all’impiego vengono prese senza alcuna discriminazione basata su età, razza, credo, colore, religione, sesso, origine nazionale, ascendenza, disabilità, status di veterano, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, cittadinanza o qualsiasi altra caratteristica tutelata dalla normativa vigente.

Accenture si impegna a promuovere opportunità di impiego per i veterani delle forze armate.

Ti invitiamo a consultare il Recruiting and Hiring Statement di Accenture per maggiori informazioni sul trattamento dei tuoi dati personali durante il processo di recruiting e assunzione.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.