Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
4+ years of hands-on ServiceNow development and administration experience.
Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.
Manage update set creation, migration, and conflict resolution across instances.
Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, Scheduled Jobs, and UI Actions.
Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.
Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..
Hands-on experience with REST/SOAP API integrations and Integration Hub.
Ability to manage upgrades, patches, and update sets independently.
Familiarity with Agile/Scrum methodologies and sprint-based delivery.
Strong analytical and troubleshooting skills with attention to detail.
Good communication skills for cross-functional collaboration.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
- Conduct thorough testing and debugging of applications to ensure optimal performance and user experience.
Professional & Technical Skills:
-Must To Have Skills: Proficiency in ServiceNow IT Operation .
- Strong understanding of scripting, application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.
- Familiarity with automation tools relevant to ServiceNow.
- Ability to analyze and resolve technical issues efficiently. Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- Strong understanding of application design principles and methodologies.
- Experience with Scripting and integration of ServiceNow with other platforms and tools. Familiarity with ITIL processes and best practices.
- Ability to troubleshoot and resolve application issues effectively.
- Strong understanding of configuration management principles and best practices.
- Experience in troubleshooting and resolving issues within enterprise software environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with IT service management processes and tools.
- Excellent problem-solving skills with attention to detail and accuracy.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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