Program/Project Management Representativ
Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Must have skills : Configuration Management (CM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities
Maintain and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date configuration items (CIs)
Collaborate with cross-functional teams (Infrastructure, Applications, Network, Security) to validate and update CMDB entries
Perform regular audits and reconcile CMDB data with live environments to ensure consistency
Provide CMDB insights, dashboards, and reports to stakeholders and management
Support incident, problem, and change management processes using CMDB data
Act as backup for ManageEngine resources, ensuring seamless continuity of CMDB operations
Identify process improvement opportunities and support initiatives to enhance CMDB accuracy and efficiency
Work effectively in rotational shifts to ensure 24/7 coverage of CMDB-related operations
Required Skills / Qualifications
Strong experience in CMDB management and IT service operations
Familiarity with ITSM tools, especially CMDB and ManageEngine
Excellent stakeholder communication and coordination skills
Strong analytical, problem-solving, and reporting capabilities
Knowledge of IT infrastructure, applications, and cross-functional service operations
Ability to handle multiple priorities in a fast-paced environment
Bengaluru
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