Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client concerns and crafting appropriate solutions by leveraging a thorough understanding of the product. This position requires attentiveness to detail and a proactive approach to ensure seamless system operations and client satisfaction throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Strong problem-solving abilities with a focus on troubleshooting and resolving application issues.
- Experience in monitoring and maintaining application health and performance.
- Ability to analyze logs and system outputs to identify root causes of problems.
- Effective communication skills to interact with clients and internal stakeholders clearly and professionally.
- Familiarity with scripting and automation to streamline support tasks and improve efficiency.
Additional Information:
- The candidate should have minimum 3 years of experience in Python (Programming Language).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Gurugram
Accenture garantisce le pari opportunità
Tutte le decisioni relative all’impiego vengono prese senza alcuna discriminazione basata su età, razza, credo, colore, religione, sesso, origine nazionale, ascendenza, disabilità, status di veterano, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, cittadinanza o qualsiasi altra caratteristica tutelata dalla normativa vigente.
Accenture si impegna a promuovere opportunità di impiego per i veterani delle forze armate.
Ti invitiamo a consultare il Recruiting and Hiring Statement di Accenture per maggiori informazioni sul trattamento dei tuoi dati personali durante il processo di recruiting e assunzione.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.