Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event. The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time. Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Qualifications: • Bachelor’s degree or equivalent education • Minimum 3 years of professional experience in a client service or support role • Minimum 3-4+ years of experience supporting virtual events or learning sessions ________________________________________ Experience: • Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.) • Experience using polling, breakout room features, and engagement tools • Understanding of basic LMS functionality and attendance tracking Professional Competencies: • Excellent organizational and multi-tasking skills • High attention to detail and data accuracy • Clear and professional communication skills • Customer service orientation and strong interpersonal skills • Ability to work independently and handle live event pressure • Culturally aware and comfortable working with global teams • Flexible to operate in a 24x5 rotational shift model
Roles and Responsibilities: •Key Responsibilities: Session Setup and Technical Coordination • Support the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checks • Participate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth delivery • Upload and manage content during live sessions (e.g., presentations, videos, links) Live Event Moderation • Launch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessions • Monitor and moderate chat and Q&A, flagging issues or questions to the facilitator as needed • Track and record attendance during sessions, ensuring participant engagement is monitored Session Follow-up and Reporting • Update attendance in the learning management system (LMS) or other tracking tools post-event • Distribute session materials and resources to participants as required • Escalate technical issues or recurring session concerns to leads or support teams • Contribute to post-session reporting or feedback collection if applicable ________________________________________ Professional Competencies: • Excellent organizational and multi-tasking skills • High attention to detail and data accuracy • Clear and professional communication skills • Customer service orientation and strong interpersonal skills • Ability to work independently and handle live event pressure • Culturally aware and comfortable working with global teams • Flexible to operate in a 24x5 rotational shift model