Order to Cash Operations Analyst

Skill required: Order to Cash - Master Data Management (MDM)
Designation: Order to Cash Operations Analyst
Qualifications:Bachelor’s degree with Finance specialization
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a detail-oriented and process-driven professional with hands-on experience in Customer Master Data (CMD) management using SAP S/4HANA. The role is responsible for ensuring accurate creation, maintenance, and governance of customer master data, supporting seamless Order-to-Cash (O2C) operations, compliance, and data integrity across systems.
What are we looking for? • Bachelor’s degree in finance, Accounting, Business Administration, or related field. Hands-on experience in Customer Master Data (CMD) / Master Data Management. • Strong expertise in SAP S/4HANA Business Partner (BP) framework. • Understanding of O2C processes (Order Management, Billing, AR, Collections). • Familiarity with data governance and compliance standards. • Strong attention to detail and data accuracy. • Excellent communication and stakeholder management skills. • Proficiency in MS Excel; experience with mass upload tools (LSMW/MDG/workflows) is a plus.
Roles and Responsibilities: •Customer Master Data Management • Create and maintain customer master records (Business Partner – BP) in SAP S/4HANA, ensuring completeness and accuracy. • Perform updates related to account groups, company code data, sales area data, and partner functions. • Maintain key attributes such as: o Payment terms o Dunning procedures o Tax classifications o Bank details o Reconciliation accounts • Execute mass updates and data changes using appropriate SAP tools and workflows. Data Validation & Quality Control • Validate incoming requests for completeness, accuracy, and compliance with defined standards. • Ensure adherence to data governance policies, naming conventions, and validation rules. • Perform periodic data quality checks and remediation activities. • Prevent duplicate records and maintain data consistency across systems. Workflow & Request Management • Process CMD requests via workflow tools (e.g., service requests, ticketing systems, or forms). • Coordinate with requestors, approvers, and business teams for clarifications and approvals. • Manage end-to-end lifecycle of: o New customer creation o Block/unblock o Extensions (sales/org/company code) o Changes and deactivations • Ensure timely turnaround (SLA adherence) for all CMD requests. Compliance & Audit • Maintain complete audit trails for all changes and approvals. • Ensure compliance with SOX controls and internal policies. • Support internal and external audits by providing documentation and evidence.