Delivery Operations Associate Manager

Skill required: Employee Services - Employee and Labor Relations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Manage end-to-end HRSS delivery across UK, EMEA, NAM, APAC Build and sustain strong client relationships Oversee queue management and case reassignment Conduct audits/QC and record observations in Snow & SQF Handle escalations and ensure SLA compliance Lead SMEs and drive team collaboration Improve processes and enable automation for efficiency Provide daily/weekly delivery and audit reports Mitigate risks and ensure business continuity Optimize team financials through cost control and resource efficiency Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? •Ability to establish strong client relationship •Ability to perform under pressure •Ability to work well in a team •Problem-solving skills •Process-orientation •Knowledge of Workday and SNOW •Complete hands on managing people •10-15 years of experience in HR shared service Workday ServiceNow HR Shared Service expertise
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts