Network & Svcs Operation Analyst
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
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What would you do? Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework.
What are we looking for? • Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless • Network fundamentals: IP, VLANs, bandwidth, routing concepts • Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow) • Strong understanding of activation workflows • Excel / data analysis (validation & reconciliation) • KPIs: • Order cycle time (TAT) • Fallout rate • First-time-right activation % • Rework reduction • ServiceNow Order Management • Inventory systems exposure • Understanding of network configs (read-level) • Automation mindset (workflow improvement)
Roles and Responsibilities: • Manage end-to-end Order to Activate lifecycle • Validate customer orders for technical & commercial feasibility • Coordinate with Sales, Network, Field Ops, and Vendors • Configure services via provisioning systems • Track order fallout and drive resolution • Ensure billing readiness & clean handover to Assurance • Maintain activation SLAs and documentation
Navi Mumbai
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