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GN - SONG - Service - CX Value Architect - Senior Manager
Bengaluru
Job No. r91268
Full-time
Job Description
The Strategy & Consulting Global Network Song Practice | Value Architect
Join our team of Customer Service consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change.
Practice: Global Network, SONG I Areas of Work: Value Architecture | Level: Manager/ Senior Manager| Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 7 to 14 years
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.
The Practice – A Brief Sketch
The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to -
- Translate strategic objectives into high-impact use cases in the specific area of expertise.
- Understand client’s business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case.
- Ideate and execute on compelling value creation workshops.
- Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case.
- Own every stage of the value creation process, from research and identification to value drafting and dashboarding.
- Define value architecting requirements and work with Accenture teams to deliver solutions.
- Advise clients on industry best practices and client examples of value creation and realization
- Accurately estimate time to complete work.
- Continually experiment with new tools, technologies and sharpen analytical skills.
- Ability to research and provide strategic, goal-driven solutions for clients.
- Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization.
- Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients’ issues.
Qualifications
Bring your best skills forward to excel at the role:
- Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency.
- Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards.
- Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story.
- Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
- Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
Read about us.
Your experience counts!
- MBA from a tier 1 institute
- 12+ years of experience in strategy/value office & consulting roles with P&L exposure
- Deep understanding of Customer Service function for two industries
- Good understanding of sales & marketing as a function
- Solid experience in developing quantitative models.
- Conducting qualitative & quantitative research
- Anchoring client/senior stakeholder conversations
- Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc.
- Passionate about story telling and excellent visual skills (using power point, figma tools)
What’s in it for you?
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network
Accenture Global Network Song | Accenture in One Word
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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