The process of giving feedback can’t be a monologue. Managers must offer a safe space for the employee to share their perspective and strike a healthy conversation. As an HBR 2020 review reads, "Rather than relying on a feedback hierarchy, managers should consider a partnership model that distributes power and increases two-way conversation with their employees, leading to a more authentic and revealing feedback experience that fosters trust, flows with the rhythm of work, and sets the conditions for positive, lasting change".
When managers actually listen, they may be able to tune in and identify the true reason why an employee’s performance is not up to the mark. Was it only work-related or did the employee have a personal crisis? Did they not feel supported? The feedback process can lead to necessary changes that would help the employee thrive.