Reimagining customer experience with Salesforce

B2B sales are changing, yet again. Hear why it’s all about “influence from insights” now, and what that means for inside, outside, and field sales.

Using Data to Drive Decisions. Hear how Accenture embarked on their own journey to reactivate their sales motions and modernize tools - focusing on their own data to make purposeful connections and elevate client conversations.

Learn how the right team capacity model can create revenue and great customer experiences.

Pre-pandemic, 77% of job seekers "would consider a company's culture before applying." Lately, it has only become more important.

Companies need to be in the business of experience. They need to elevate growth and enable high performance in their organizations and innovation is a huge part of that.

 Customers should always come first. Learn how continuous innovation and longstanding partnerships play a role.

Your customers are sending you signals all the time. With every purchase, website visit, and conversation, you can see more about who they are and how you can help. How do you harness some of the more hidden signals the data is sending you?

What’s a seller to do? Focus on how customers *are* making decisions: based on trust and relevancy.

Tomorrow’s salespeople will be challenged with customers who prefer a seller-free sales experience. Discover more about how the next generation of sales teams leverage data to create proactive solutions for their customers.

Sales leaders are relying more on automation to increase accuracy and efficiency throughout the sales experience. Tools like Slack give teams the power to collaborate across channels and engage customers where they are.

In today's virtual world, the sales team are adopting new tools, connecting better with customers, and automating manual processing focusing on an area that is already driving business.

By leveraging the power of AI, the sales team will drive seller productivity and become even more intentional and Insightful. The future of sales in AI is starting become comprehensive AI in CRM and we are the first one to do that in Salesforce.