Dreamforce 2024

Visit the Accenture Hub on Howard Street to see gen AI come to life through an exclusive experience with a local winery. Engage with our experts, demo our latest products and embark on a transformative journey through the lens of a winemaker.​

Real-world organizational security scenarios: learn how to spot anti-patterns and walk away knowing how to solve security problems and influence stakeholders. Sep 17-18 Tues 12:00 PM & Wed 10:30 AM | Moscone West, L1 Forest, Well-Architected Workshop

AI is fundamentally changing how we work. Use the combined power of people, data, apps, AI; agents in Slack, the conversational interface that transforms productivity for every line of business. Tues Sept 17, 12:30 PM | Moscone West, L3, Keynote Rm

AssuredPartners, an innovative insurance broker is partnering with us to modernize sales, marketing and ops via Salesforce Financial Cloud, and responsibly integrate AI across the enterprise. Tues Sept 17, 12:45PM | Moscone West, L3, Rm. 3016

Queensland University of Technology is revolutionizing person engagement with an AI-powered Contact Center. Learn how Agents deliver support with CRM + AI + Data Cloud + Voice. Tues. Sept 17, 3:30 PM | Moscone West, L3, Rm. 3016

Discover how CommonSpirit Health used Salesforce Health Cloud as a single engagement layer for patient markets, standardized care, and connected it to multiple EHR systems via Mulesoft. Wed. Sep 18, 11:30 AM | Moscone West, L3, Rm. 3016

Discover key learnings from piloting Salesforce with generative AI technologies. Learn how to bring Salesforce's generative AI features live in production. Wed. Sep 18, 12:00 PM | Moscone West, L1 Forest, Community Cove Campfire

Hear how sales teams with AI drive customer success. Meet Einstein Sales Agents - your autonomous AI. Get a step-by-step playbook to accelerate growth and simplify your tech stack. Wed. Sept 18, 1:00 PM | Moscone South, LL, Keynote Room

After implementing Salesforce for 20K+ users globally, Adecco has a 3-year roadmap to maximize Data and AI, accelerate business, and enhance customer/candidate experience. Wed. Sept 18, 1:15 PM | InterContinental, L3, Grand Ballroom ABC

Discover AI’s revolutionary impact on Salesforce SDLC: automating user story creation, improving code and broadening test scenarios while adhering to guidelines and best practices. Wed Sept 18, 2:00 PM | Moscone West, L1 Forest, AppExchange Theater

Learn how Bayer, Takeda, and Accenture are unleashing human potential and unlocking trapped intelligence by amplifying the human approach to customer connection. Wed. Sept 18, 2:00 PM | Moscone West, L3, Room 3016

Discover how Accenture uses AI, Data, & Einstein Sales Agents to enhance deal team efficiency and empower human-digital collaboration for smarter, more effective customer engagements. Wed. Sept 18, 3:45 PM | InterContinental, L3, Grand Ballroom ABC

Join IHG, Accenture and Quality Clouds as we discuss insights and actionable strategies to maximize investment value, enhance platform health, and accelerate innovation while removing major hurdles. Wed. Sept 18, 4:30 PM | Moscone West, L3, Room 3016

Discover how Accenture uses Slack’s platform and best practices to deliver compliant, engaging, personalized customer experiences across regions and channels. Wed. Sept 18, 4:30 PM | Moscone West, L3, Slack Theater

Learn how empathy has been instrumental in delivering exceptional service and how to navigate the challenges of preserving empathy in an increasingly AI-driven CX landscape. Thurs Sept 19, 9:00 AM | Moscone West, L2, Service Lodge Roundtable 4

bp agents’ goal is to save 4,000 hours with Einstein chat summaries. Learn how strategic partnerships help deploy more use cases to enhance productivity and customer satisfaction. Thurs Sept 19, 10:15 AM | Moscone South, LL, Content Pavilion, Stage 6

Explore Bose's ecommerce boost via Accenture & Salesforce, showcasing a D2C transformation leveraging Data, Commerce, Marketing, Service and MuleSoft for record sales. Thurs. Sept 19, 11:30 AM | Moscone West, L3, Room 3016

Learn about your path to success with Life Sciences Cloud, including change management guidance, recommended SI partners, and smooth transition assistance from Professional Services. Thurs. Sept 19, 11:30 AM | Moscone West, L2, Room 2002

Real-world scenarios with integration and eventing. Learn to identify issues and resolve them. Walk away with confidence that your architecture handles state well. Sep 17-19 Tues 1:00 PM & Thur 1:30 PM | Moscone W. , L1 Forest, Well-Architected Wkshp