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The public service workforce of the future

Recruit, (re)skill and retain talent in new ways, to build the public service workforce of the future.

New Research

Talent leaders, agents of Public Service change

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Powering with talent and agility

Labor shortages and skills gaps are having a fundamental impact on public service agencies’ ability to deliver on their mission. Demand on services is surging across the board, yet workforces are not fully equipped with the right skills, tools, and people to meet this growing need.

It’s time to move beyond fragmented solutions that address workforce challenges in isolation. Now more than ever, it’s crucial to take a holistic approach, move at speed and continuously evolve, so that public service agencies can ensure that their people, and those they serve, are able to thrive.

From creating a culture of belonging, through to enabling new employee training opportunities through the metaverse, now is the time to reimagine what public service work, experiences and culture look like.

How we serve our clients

Accenture has the tools to support your end-to-end workforce transformation journey, from talent strategy through to new ways of working.

Accenture Virtual Experience Solution

The Accenture Virtual Experience Solution (AVEnueS) is a virtual reality (VR) training experience that makes the unknown familiar in public service.

Accenture Intelligent Skilling Accelerator

Helps public service organizations develop their people’s skills and support workforce transformation. Learn more.

Accenture Virtual Visits Solution

Accenture Virtual Visits Solution is a complete end-to-end remote service experience for citizens and staff.

Metaverse Continuum

Start your journey where change, imagination and opportunity meet. Find out more.

Talent Strategy & Development

Leveraging AI and analytics to develop skilled workforces that create value through and for people. Learn more.

HR Transformation & Delivery

Creating and delivering employee experiences, signature HR services and HR capabilities. Read more.

Case studies

We’ve helped public service organizations across the world to achieve their work, workplace and workforce visions.

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Public Service

Revolutionizing a hybrid campus experience

Northeastern University built a hybrid, flexible learning model and left a lasting mark on the student experience.

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Public Service

Caseworker training reimagined

San Diego County reimagined caseworker training with virtual reality to help their people ask the right questions in difficult situations.

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Human Resources

Embracing the future of work

Accenture is reimagining the future of work by creating an environment where people feel connected and included and know they belong.

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Meet our leaders

Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation
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Marni Poropat

Director – Consulting, Public Service, Australia and New Zealand
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Stephanie Gault

Managing Director, Lead – Employment and Services, Accenture Singapore
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