Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Join Accenture and be part of a team that helps transform leading ASEAN and global organisations. At Accenture we put innovation at the heart of everything we do and coupled with our core values of client value creation, one global network, respect for the individual, best people, integrity and stewardship we offer careers that provide unparalleled opportunities for career growth and job satisfaction.

The Accenture workforce is made up of four separate career groupings: Consulting, Technology, Operations and internal Corporate Functions (including Legal and Commercial Services). Each career grouping offers a unique career experience and a compelling mix of work type, training opportunities, work environment and career paths.

Our Legal and Commercial Services professionals bring innovative ideas to commercial reality with a focus on maximising value for all parties through a deep understanding of legal, business and commercial risks. We work alongside Accenture sales and delivery teams to provide high quality advice and support for negotiation, drafting and ongoing management of client contracts.

Our ASEAN Contract Management team operates as part of a global organisation applying expertise in risk management and contract compliance throughout the entire contract lifecycle starting with the initial sales phase and continuing through to contract delivery and ultimately, closure.

We apply commercial and contractual expertise to lead the delivery of legal & commercial outcomes for our priority engagements and portfolios, including:

  • Sales growth: expanding the footprint of our agreements and supporting new business;

  • Revenue protection: delivering on our contractual commitments;

  • Margin improvement: effectively managing commercial levers, risks and issues; and

  • Compliance with contract obligations and Accenture policy.

Job Summary

Contract Associate Managers take responsibility for managing clients in a manner that maximises value for Accenture and clients. Contract Associate Managers operate in close collaboration with sales and delivery teams and provide support throughout the entire contract lifecycle including pre-award, contract delivery and closeout.

Contract Associate Managers must be capable of managing contracts and subcontracts in accordance with company policies and procedures, applicable laws and client business requirements.  Contract Associate Managers are generally co-located with Accenture business/client units and project teams and are expected to maintain a high level of visibility on the account as they perform their contract management responsibilities. 

Contract Associate Managers may also organise, control and direct the work activities of a team of offshore contract management professionals and other related engagement staff allocated to a business or client unit, acting as a role model for contract management staff and a trusted partner to the business. 

Key Responsibilities

Leadership/Engagement:

  • Provide contract management support on a specific project or account under the direction of a contract management lead or act as lead for a small account/ project;

  • Work with  account delivery teams and client contract managers in order to understand delivery and client requirements and oversee day to day service delivery;

  • Demonstrate the value of the contract management function with project and delivery teams; and

  • Work with client  contract management teams in order to understand business and delivery requirements.

People & Portfolio Management / Development:

  • Supervise, mentor and coach junior onshore and offshore contract managers, providing oversight of daily activities;

  • Participate in the review of performance standards for junior contract management staff and take action to recognise high performance and correct underperformance;

  • Provide input for priority setting and performance achievement process for self and junior staff;

  • Assist with the implementation of training modules for contract management staff on a specific project or account; and

  • Assist with onboarding new staff.

Risk & Issue Management:

  • Assist with identifying and resolving commercial and contract risks and issues;

  • Escalate  contractual, commercial and CM positioning matters to CM Leads in a timely and controlled fashion; and

  • Draft weekly, monthly and quarterly reports in compliance with contract management processes and account delivery requirements.

Sales Support:

  • Provide contract administrative support for sales teams, coordinating the document management process and assisting with contract reviews where required; and

  • Demonstrate basic knowledge and understanding of Accenture's  consulting, outsourcing and systems integration service offerings and build awareness and education within your CM teams.

Contracting, Drafting and Negotiation:

  • Draft and review Statements of Work,  Change Requests, Arrangement Letters, Subcontracts and Non Disclosure Agreements, working under the direction of a contract management lead; and

  • Participate in negotiations under the direction of account/portfolio leads and demonstrate understanding of the Accenture way to negotiate.

Commercial and Contract Management Processes:

  • Assist with the implementation of  contract management processes on a specific project or account;

  • Assist with the implementation a contract awareness programme for account teams in order to ensure a high level of understanding of critical contract terms and conditions and Accenture and client obligations;

  • Ensure all relevant policies and procedures applicable to an account are identified and communicated to relevant personnel, including new joiners;

  • Upload contracts in accordance with Accenture records retention policies; and

  • Assist account teams to implement measures aimed at improving contract financial performance, including contract levers affecting revenue cost and profit.

Knowledge Skills and Experience

Contract Management Knowledge and Experience:

  • Min 5 yrs relevant experience as a contract/ vendor/ commercial manager with exposure to medium sized deals (>10m value);

  • Relevant experience managing Consulting, Outsourcing and Systems Integration deals in the Information Technology or other relevant industry sectors;

  • Demonstrated experience as successful member of a  Contract Management team; and

  • Able to collaborate and communicate effectively with client contract management and procurement staff and contribute to key commercial and contracting decisions.

Knowledge of Business Practices:

  • Understanding of  business practices at large corporations and/ or government entities; 

  • Understanding of commercial contracting principles; and

  • Exposure to commercial contracting regulations.

Legal Knowledge and Experience:

  • Reasonable level of exposure to legal processes and principles as they relate to commercial and contract management;

  • Reasonable level of exposure to commercial and contract law; and

  • Reasonable level of exposure to commercial terms and conditions applicable to contracts for Accenture services.

Key Relationships

Reports to:

  • Contract Manager or Portfolio Lead;

Supervises:

  • Junior onshore and offshore Contract Management professionals providing services on an account

External Relationships:

  • Client commercial/ procurement/ contract management staff

Internal Relationships:

  • Account Senior Managers and Managers

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Qualifications

Qualifications

Education and Qualifications

Education:

  • University degree required (business, computing, law or engineering preferred).

Membership:

  • Member of International Association for Contract and Commercial Management (IACCM) or National Contract Management Association (NCMA) and/ or professional certification considered a plus.

Work Experience:

  • Min 5 years in contract management or related discipline.

Work Requirements:

  • Extensive travel may be required.

(ASSOCIATE MANAGER) BEHAVIOURS AND ATTRIBUTES – ALIGNED WITH LEADERSHIP DNA

 

Innovate for Results - Develop ourselves and our teams to become more capable and relevant

  • Experiment with ideas aimed at improving current and future practices;

  • Participate in initiatives that encourage intellectual curiosity;

  • Participate in initiatives that embrace diversity  and encourage creativity;

  • Participate in the process to solve commercial and contractual issues in order to meet Accenture and client business objectives;

  • Identify training gaps within a CM account team and assist in addressing them.;

  • Demonstrate an  understanding of commercial levers and key elements of  account finances - ODE, EAC, etc; and

  • Be recognised as a trusted operator by account MDs. Assist in resolving risks and  issues.

Advocate an inspiring vision - embrace change in a world of ambiguity and shape the market to lead in the new and challenge how things are typically done. 

  • Challenge the status quo and embrace new ideas and new ways of doing business that offer material advantages for Accenture and clients;

  • Lead by example  and take responsibility for helping junior colleagues and team members succeed

  • Demonstrate a sense of self awareness. Listen to and accept feedback and recognise feedback as a positive opportunity for self improvement. Implement self improvement initiatives

  • Volunteer for and  participate in geo CM initiatives;

  • Understand how to work effectively with staff from various cultures and locations throughout the Accenture global organisation. Understand the value of diversity and recognise the strengths that different styles, innovative perspectives and experiences bring to Accenture.  Demonstrate respect for individuals regardless of gender, race, ethnicity, religion, belief, age, disability, culture, social status and/or sexuality; and

  • Assist in communicating a clear vision and operating rhythm for the team. Understand team responsibilities and workload in order to provide an appropriate work/ life balance and a diversity of challenging tasks.

Collaborate across the Ecosystem – Bridge and connect across Legal and the entire organization to create and delivery usable solutions and enable commercial success.

  • Participate in developing strategies for complex negotiations and contribute to internal strategy discussions;

  • Work with Legal to deliver seamless contract formation in support of business objectives. Liaise with Legal Services, CTS, CFM, Tax, Treasury, Insurance and other internal business functions to ensure seamless support for Accenture contracts;

  • Be recognised as an important contributor to the account leadership team and  participate in account leadership meetings (i.e. a seat at the table);

  • Demonstrate a good understanding of  Accenture’s and client's business needs; and

  • Participate in dialogue between Accenture and client legal and commercial functions and be regarded as a reliable source of advice.

Execute with Agility

  • Assist in ensuring that  relevant policies and procedures applicable to an account are identified and complied with and that appropriate records are maintained;

  • Assist in escalation of contractual and commercial matters in accordance with prescribed consultation guidelines;

  • Make difficult decisions where necessary and convey decisions in an appropriate manner, taking into account the interests of all affected parties;

  • Understand  the contract lifecycle and governance processes; and

  • Build trust by consistently delivering on commitments.

Personalise in a truly human way – Be inspired by the work that we do and those around us to help each other in our achievements – Personal Brand / Lead Others / Influence

  • Nurture and develop junior team members with a clear focus on maximising outcomes;

  • Demonstrate the ability to communicate effectively with Accenture and client stakeholders and participate in the process to resolve commercial and contract issues. Articulate complex matters in a  clear and concisely manner and be respected by Accenture and client stakeholders;

  • Demonstrate advanced oral and written communication skills and an ability to provide credible advice;

  • Build effective relationships with Accenture and client executives and demonstrate the ability to work with difficult and demanding stakeholders;

  • Demonstrate the capacity to work in high pressure situations while remaining composed in stressful situations, maintaining a high degree of professionalism at all times; and

  • Take responsibility for personal and professional success and inspire junior team members to do the same.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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