Consumer Lending
Capitalizing on digital to modernize consumer credit journeys, delight borrowers and grow business
Consumer Lending capabilities
Retail lenders, transformation awaits. Our expertise helps you plot your digital path to innovation, efficient operations and happier borrowers—and get there sooner.
Consumer credit transformation
Banks can tap digital technology to make their credit operations more effective, innovative and disruptive—start to finish.
Modern target operating model
Distinctive and growth-driving lending today calls for credit operating models that are digital, flexible, dynamic and customer-focused.
Sales strategy and innovation
Established lenders that rely on their retail footprint can distinguish their interactions and offers to attract and acquire borrowers.
Residential mortgage lending
Incumbents can draw on modern processes and disruptive technology to adapt their mortgage operations to the digital age—with speed and efficiency.
Loan servicing platform innovation
Understanding and investing in the right technologies with the right partners comprise the foundation for lending operations in the New.
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Give retail borrowers the experience they want
Disruptive elements like new data sources, real-time credit decisions, AI and fintech continue to change the landscape for traditional retail lenders and servicers. Leaders know it’s time to get innovative across consumer lending—from home equity, auto, and personal loans to mortgages and consumer cards, they must make credit fast and smooth, appealing, personalized and memorable to grow business.
Successful transformation to modern lending operations doesn’t have to be a solo journey. We can come along to enable the changes that translate into nimbler, more efficient and highly compliant operations so that lenders can focus on what matters most: the customer.
What distinguishes our credit transformation services?
Deep experience
Decades working with 100+ major lenders
Business process services
Lower costs and faster cycles
Technology
Alliances around game-changing software products that help lenders perform faster, smarter and with more agility
Efficient delivery
Implementing solutions through an agile model for better speed, cost and control
Accenture Digital
36,000+ specialists in one of the world’s largest digital transformation practices
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What we think
Collaboration between European banks and fintechs could transform credit business models and lead to better outcomes for both.
Banks aren’t throwing money at trendy tech—they're laying a foundation for long-term transformation.
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