Business analytics and decision making are increasingly relying on the ability to leverage unstructured data – emails, social media, images, videos, text documents, audio.
Natural Language Understanding (NLU) enables computers to understand human language contained in unstructured data and deliver critical insights. A well-implemented NLU solution provides a deep understanding of unstructured data and end users’ query intent, helping organizations solve challenges and identify opportunities:
- Knowledge discovery – enhance productivity for knowledge professionals by extracting insight from cross-functional documents, such as regulations, contracts, reports, policies, etc.
- Customer experience – go beyond simple chatbots to automating more intelligent natural language question/answer interactions
- Employee performance – improve employee productivity through a single intranet portal that unifies enterprise knowledge repositories
Contact us to discuss how NLU solutions can help tap into unstructured data to enhance analytics and decision making.