Human at the heart

Reimagine and elevate the health experience.

Reimagine healthcare experiences

The growing demand for virtual care, home health solutions, retail care, self-service and transparency makes the human perspective on care even more vital. Organizations that focus on meaningful, tailored experiences will be the ones that lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more empathetic.

We combine technology with human ingenuity to help pinpoint needs and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel care access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivalled health experiences.

Health and Life Sciences Experience survey

Accenture surveyed nearly 12,000 people in 14 countries to understand how the healthcare experience is changing. The survey reveals that healthcare isn’t a one-way, one-size-fits-all transaction.

The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how the healthcare experience is changing.

Our 2021 Health and Life Sciences Global Experience Survey of nearly 12,000 people in 14 countries reveals what makes a great healthcare experience.

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We help healthcare organizations to humanize healthcare as they improve experiences – both for patients and employees. We do so by reinventing business models using technology and human ingenuity to respond to new expectations and personalize experiences.

Value projection

Our industry experts help clients understand the potential value of their investments, enabling leaders to advocate for health experience solutions.

Fjord partnership

Our exclusive partnership with Fjord helps to improve human lives by creating meaningful digital solutions and experiences they love.

Industry focus

Our network of consultants, clinicians and technologists comprise a group of professionals with deep global healthcare industry knowledge.


Our broad range of global healthcare clients means we provide access to global best practices and expertise quickly and easily.

Deep insights into healthcare people preferences

Years of research into patient and care professional preferences are placed at the disposal of our healthcare provider clients.

Platform business offerings

Our health experts are at the forefront of innovation when it comes to designing, implementing, and operating partner solutions.

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Healthcare technology solutions

Accenture Health creates and delivers solutions that keep humans at the core. The result is experiences delivered through solutions and assets that transform patient engagement, build trust and drive growth, loyalty, and retention.

Connected care

Technology-driven Connected Care helps patients and providers navigate the health ecosystem to find the right place for care and recommend next best actions throughout the care journey.

Intelligent care orchestration

Improving access to care, personalized experiences and outcomes for health payers and providers.

Care 24/7

Collaborating with Microsoft Teams based on Care 24/7 helps organizations deliver effective virtual care that keeps patients connected and informed.

Health experience platform

Providers and payers can significantly humanize patients’ healthcare ecosystem engagement using the Health Experience Platform.

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Increasing equitable health outcomes for everyone

Case studies

Learn how a public insurer in Europe overhauled its core IT systems to provide better experiences for everyone.

Together with Accenture, Renown Health’s Sterling Silver Club loyalty program delivers health, personal, social and lifestyle enhancement activities.

With Accenture, NHS migrated 2.1 million employee mailboxes to the cloud as part of a transformational journey to reinvent how healthcare is delivered.

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What we think

Healthcare patient experience blogs

Our experts discuss the latest research and trends to help deliver unrivaled health experiences in healthcare.

Why are older adults shopping, switching and even avoiding care?

In recent years, healthcare expectations of people over 55 have changed. Here’s what Accenture thinks might be most important to them.

Reinventing healthcare to improve outcomes

Healthcare needs a reinvention to create capacity and improve outcomes. Learn about the opportunities and path forward.

How healthcare leaders can help the workforce thrive, today 

Workers need care, support and fair wages—and leaders need them. Accenture describes the right actions to ensure the workforce has what it needs to thrive.

Our experts

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Improving access, experience, and outcomes in healthcare by harnessing the power of technology and human ingenuity.

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