Accenture + ServiceNow

The most efficient and effective way to innovate and transform existing processes and infrastructure to respond to end-user needs

"Accenture believes ServiceNow is one of the winners in the cloud marketplace. We are leveraging the ServiceNow platform to drive transformational change at Accenture—broadly, across the enterprise via multiple dimensions of employee experience. Accenture and ServiceNow are committed to transforming human experiences at work."

— ANDREW WILSON, Chief Information Officer – Accenture

Our ServiceNow offerings

Accenture brings unmatched talent, experience and global scale to help clients achieve transformative innovation and business value with ServiceNow.

IT workflows

We help our clients transform their IT experience with IT Service Management, IT Business Management and more.

Employee experience transformation

We support the creation of a “system of experience” for our clients employees that unlocks enterprise-wide productivity. Learn more.

Customer service transformation

We work with our clients to re-imagine customer engagement with proactive service from issue to resolution. Learn more.

AIOps with ServiceNow

We execute strategies that build trust between IT and the business and deliver high-performance business services and visibility. Learn more.

Security operations

Our experience in security transformation and GRC platform migration helps clients respond faster to incidents, vulnerabilities and enterprise risk.

Platform application development

Our team of experts helps clients expand the value of ServiceNow, building enterprise workflows and integrations to meet unique business needs.

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Accenture IT Organization

ServiceNow at Accenture

As one of ServiceNow’s largest customers, Accenture has hands-on understanding of the technology.

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What we think

AIOps can provide visibility, identify potential service issues and help IT leaders optimize spend for other business leaders in the enterprise.

Automation streamlines customer service processes while improving customer satisfaction and reducing a company’s overall cost to serve customers.

Companies that meet employees’ changing demands can gain significantly higher productivity, competitive advantage and, ultimately, increased revenue.

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Awards & recognition

HFS Research

Positioned as overall leader in HfS blueprint for ServiceNow services



Global partner of the year



Global customer workflow partner of the year



Partner of the year – EMEA



Customer workflow partner of the year – EMEA



Global elite partner


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Our leaders