Microsoft Dynamics Functional Lead - Senior Manager

Microsoft Functional Lead – Senior Manager

CL6

London, Manchester, Edinburgh  

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Song Service connect with stakeholders and deliver value. Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.  

 As a team:  

Song Service:   

Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C.  

The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.  

As part of the Service team, you will:  

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises  

• Work with famous brands and household names – no worrying about how to explain what you do to your family again!  

• Support clients to define a customer-first mindset, helping them shape their business and operating models  

• Redefine customer journeys and personalise interactions to create significant and consistent experiences  

• Be at the forefront of physical and digital engagement models to give their customers a seamless service model  

• Re-invent the customer ‘ecosystem’ as products / services spread across organisations  

• Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions  

• Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services  

• Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centred design   

• Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)  

• Work with and learn from high-performing individuals across Accenture’s Global Network with varied specialisations who are passionate about helping organisations champion the customer  

You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.  

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. 

As a Microsoft Functional Lead Senior Manager, you will:  

• Be the face of Accenture to the client in your Microsoft engagements, working with senior / exec stakeholders to advise, challenge and coach as needed 

• Cultivate trust-based relationships with senior/executive clients to grow the Accenture Microsoft business 

• Drive new Microsoft business in terms of strategy, relationships and identifying growth opportunities 

• Be a people leader, creating an environment your people want to work in, and managing the day to day work and performance of your team 

• Lead teams to collaborate with our clients to understand their business needs and requirements 

• Drive the development of visions and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. 

• Support your teams to design and implement Microsoft-specific solutions with Microsoft Dynamics 365, including Dynamics 365 Contact Centre, Power Platform (Power BI, Power Apps, Power Automate), and Azure services to streamline processes, enhance data insights, and enable personalized interactions, making business operations more efficient and customer-centric. 

• Be accountable for the implementation of our solutions, owning the project timelines and resources. Ensure project milestones and client governance is met.  

• Champion Microsoft’s AI-driven capabilities such as Copilot, Azure AI, and machine learning capabilities to enhance customer experience, business processes and decision-making. 

• Be a thought leader, sharing knowledge within the Accenture ecosystem to grow our platform capability and leverage available knowledge 

Qualifications  

We are looking for experience in the following skills:  

Senior Managers generally spend much of their time working on client projects and/or client sites and are responsible for managing the development and delivery of high quality technical/business solutions.  

In addition, they are responsible for building the Service practice (e.g. proposition development) and running the Service practice (e.g. helping our people to learn and grow). You’ll be expected to support and lead business development opportunities at existing or prospective clients, providing support to MDs and wider sales teams too. 

The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a ‘big picture’ understanding of customer service trends. 

As well as the above, you should have experience/expertise in one or more of the following areas: 

• Hands-on experience with the Microsoft platform, particularly the Dynamics 365 product set including Dynamics 365 Contact Centre 

• Strong analytical skills for translating business and technical requirements into innovative solutions.  

• Experience in articulating solution value and business case creation 

• Ability to design technical solutions or customer journeys utilising Microsoft Technology  

• Experience in agile environments using frameworks such as Scrum or Kanban  

• Strong communication and collaboration skills, and experience in senior stakeholder management  

• Relevant Microsoft certification in Dynamics 365, Azure or Power Platform preferred but not essential  

• Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders 

• Experience leading cross-functional, large delivery teams, managing project timelines and resources, ensuring project milestones are met. 

• Strong interpersonal skills, with the ability to influence senior/executive stakeholders and be a trusted adviser 

• Strong leadership skills, with proven experience in providing line management for more junior team members 

• Ability to originate, propose and commercialise new work to clients 

• Experience with the deal economics of professional services work 

Set yourself apart:  

• Experience in owning and managing business outcomes 

• Microsoft certifications in Dynamics 365, Azure or Power Platform  

• Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI  

• Experience implementing Dynamics 365 for Service at a large organisation    

• Demonstrated ability to assess the impact of transformations on operating models.  

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.
   

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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