Technical and AV Support Analyst
Technical and AV Support - Analyst
Location: London, Fenchurch Street
Level: Analyst
Job Purpose:
You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems.
Job Responsibilities:
Provide support for IT and AV related queries and troubleshooting for MD and WG users
Drive incident and outage resolution and communication
Utilising tools including Service Now, ensuring SLAs are met
Assist with backend administration including asset tagging, auditing, and disposals
Maintain data retention practices
We are looking for experience in the following skills:
Very strong technical skills in all aspects of IT and AV support
Hands-on experience supporting C-Level executives
Exceptional level of customer service and confidentiality
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
Shift cover where required
Nice to have:
Intermediate proficiency in ServiceNow
Advanced proficiency in Microsoft Office Suite
Advanced proficiency in Apple macOS Management
Advanced proficiency in Cross-Team Collaboration
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
Closing Date for Applications: 30/09/2026
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
#LI-EU
We are looking for experience in the following skills:
Very strong technical skills in all aspects of IT and AV support
Hands-on experience supporting C-Level executives
Exceptional level of customer service and confidentiality
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits
Shift cover where required
Nice to have:
Intermediate proficiency in ServiceNow
Advanced proficiency in Microsoft Office Suite
Advanced proficiency in Apple macOS Management
Advanced proficiency in Cross-Team Collaboration
London
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.