Countries and cities need to ensure they have the revenue required to support a changing road infrastructure landscape. Stringent climate change targets that seek to reduce emissions by reducing congestion, limiting the use of private vehicles and promoting hybrid and electric vehicles, put pressure on current revenue sources like gas taxes.
Yet people and goods still need to move from place to place. The tolling industry is developing new approaches such as road usage charging and dynamic pricing that better reflect usage patterns. These developments create new opportunities to integrate value added services into the mobility journey.
This new mobility ecosystem will see increased volumes as subscribers are enrolled and digital channels are developed, allowing for service bundling options and multiple payment methods. To deliver an enhanced customer experience, operators will need to consider business models that go beyond the basics to address the full journey.
