Accenture education Salesforce practice

Find, engage & enroll best-fit students:

• Create 360-degree prospect profile
• Deliver Personalized Communications
• Track Progress
• Mobilize Recruiters
• Expand Reach
• Accelerated solutions for higher education

Deliver outstanding service & drive retention:

• 360 view of every student
• Identify at-risk students
• Align Staff to Help Students
• Make it Easy to Navigate the System
• Build Communities

Power connected experiences with Salesforce integration:

• Best-in-class connectors & accelerators to jumpstart SF integrations by 3x
• Leverage APIs to connect to Sales Cloud and Service Cloud for back office
• Develop flexible architecture

Streamline Program Management and Enrollment for Online and Professional programs:

• Flexibility to manage non-traditional programs
• Self-service registration and enrollment
• Payment gateway integration and automation

Craft the ultimate 1:1 student experience:

• Optimize Recruiting Efforts & Manage Your Brand
• Connect with Students
• Plan & Optimize Student Experience
• Keep in Touch with Alumni
• Manage a Crisis
• Measure Impact

Build and foster campus collaboration:

• Build social intranets
• Create member communities
• Create partner communities

Empower a robust and seamless student support experience:

• 360 view of every student
• Real-time knowledge management
• Centralized service with a common tool
• Self service through online Communities

Build alumni & donor relationships:

• Alumni Engagement & Relations
• Personalized Communications
• Support Giving Day Activities
• Fundraising, Annual Giving & Major Gift Tracking
• Boost Productivity, Boost Results
• Moves Management
• Analytics & Donor Strategy

Build loyalty with every interaction with complete customer support software:

• Give agents insights to understand customers
• Help customers find answers in self-service portal
• Support customer on any channel
• Resolve more onsite support on 1st visit
• Empower agents & customers with AI