Despite years of digital investment, many banks’ operating models are still complex, inflexible and as costly as ever.
However, the emergence of cloud-based artificial intelligence / machine learning engines that are beginning to surpass human capabilities is enabling a new era for banking operations. When combined with classic Six Sigma rigor and data-driven design thinking, and capitalizing on strategic managed-services relationships, these engines can help banks achieve compressed transformation. This will enable them to deliver more personalized and relevant customer and employee experiences while dramatically improving cost and compliance. Changes of this magnitude often disconnect revenue growth from expense, increasing margins and expanding the art of the possible in banking.