While cloud technology can solve urgent business problems, 63% of companies fail to capture the expected value from their cloud investments. The people and change dimensions of the cloud journey are major roadblocks.1 A skills shortage is the top barrier to achieving cloud value—ranked #1 by 54% of CEOs. Other top barriers include IT and business misalignment (40%) and the complexity of business and organizational change (39% overall).1
How can companies achieve greater value from cloud by unlocking human potential?
Some companies are capturing the advantages of the cloud. What are they doing differently? Our Accenture Modern Cloud Champions 2021 Study uncovered that continuously investing in people and using their cloud strategy to power business growth benefits both the workforce and cloud transformation.
We found that just 18% of CXOs are doing both. We call this group Modern Cloud Champions. This elite group recognizes that capturing value from cloud investments to accelerate digital transformation is not just a technology challenge, but a people opportunity.
As the next wave of cloud adoption becomes more complex due to a continuum of cloud services and capabilities critical for transformation, executives need to build a workforce better positioned to drive cloud-enabled value.
It pays to be a champ
Modern Cloud Champions are seeing greater workforce benefits from their change investments and better payoffs from their cloud transformation efforts, such as:
greater value across workforce and cloud transformation outcomes on average
more gains across employee productivity and cross-functional collaboration and communication
faster cloud migration
enhanced organizational agility and innovation and improved customer experience
Stronger IT and business collaboration are also leading benefits. How? While Champions are more likely to have IT-led cloud transformation efforts, they are 3x more likely to operate as one unit with business and more inclined to undergo faster cloud migration and increased cloud adoption.
Levers of modern cloud champions
Champions are excelling across five levers that help drive cloud-enabled business transformation:
Driving transformation requires the right skills and talent. Skill building can reduce the risk of being left behind. The Modern Cloud Champion that accelerates the cloud journey is 4.6x more likely to have the skills needed to transform into a cloud-enabled organization and 4.3x more likely to develop future talent at scale.
All areas of the company must adopt the cloud in a unified way to succeed. By promoting a culture of growth across the workforce, Modern Cloud Champions outperform the competition. As they lead from a clear strategy, they promote cross-functional collaboration while advancing business objectives with the cloud.
Modern Cloud Champions prioritize a test-and-learn culture. As a result, they are: 2x more likely to embrace continuous innovation across leadership and the workforce, 1.5x more likely to encourage employees to take risks, and nearly 5x more likely to promote cross-functional and cross-cultural teamwork.
Modern Cloud Champions excel at promoting collaboration and business transformation. They are 1.8x more likely to enable open, unfettered access to people, processes, systems and assets inside and outside their ecosystems. Executives consider them crucial sources of growth, with 9 out of 10 businesses prioritizing ecosystem business models.2
Equipped with the most innovative and up-to-date technologies, digital architecture and tools, Modern Cloud Champions enable better, faster and safer access to data. This empowers those closest to the data and customer to make better informed and more strategic customer-centric decisions that improve business outcomes.
These five levers that Champions are activating can deliver both non-financial and financial benefits. But focusing on a single lever, such as talent, is not enough to unlock full value.
We developed a Champions index that takes into account the various dimensions of the five levers. Companies with a higher index score exhibit better workforce and transformation benefits.3 The big learning here is that any one lever on its own only adds incremental value. The ability to capture full value from cloud adoption requires all five levers to work in tandem throughout the organization.
In addition, these levers accelerate value differently across outcomes. For example, a company focused on driving agility and innovation through the cloud is going to find the talent lever, working alongside the other levers as their accelerator.
Agility and innovation
When comparing similar companies, an enterprise with 10pp higher cloud adoption alongside a simultaneous increase of the five levers, exhibits 1.04pp higher EBITDA growth.4 This increase of 1.04% is split across the levers, with talent (25%) and governance (23%) emerging as slightly stronger levers.
Both analyses suggest that while talent carries slightly more weight, all five areas are key to unlocking both financial value and people potential throughout the cloud journey.
Encourage innovation and experimentation at scale.
Empower workers to make more of their own decisions with clear guidelines and access to data.
Streamline processes and reduce friction points to enable speed and agility.
Embrace a growth mindset that values progress over perfection.
Modern Cloud Champions unlock greater human potential and cloud value driving business transformation. They understand that people will drive the cloud agenda, but the journey must be underpinned by a strategy tied to business goals. These leaders tear down silos hindering collaboration. They empower people to experiment and foster the skills needed to accelerate transformation. They’re not just migrating; they’re continually moving in the best direction—up.
Accenture Research fielded a survey between February and April 2021 to 1101 executives with insights gathered from 2500+ global workers. This research spanned 11 countries and 10 industries. Econometric methods were employed to understand drivers of workforce and cloud transformation outcomes. The research also asked respondents to rate the strength of their organizations across identified levers. Their responses were ranked and consolidated into a single index score, confirming that a higher index score – reflecting stronger talent, governance, leadership, operating models, and culture – is associated with higher workforce and cloud transformation benefits. Lastly, we also estimated the effect of greater cloud adoption and the effect of the 5 levers on EBITDA growth.
3 This analysis controls for differences between companies in different industries, in different countries, with different operating models as well as variations due to size.
4 Using econometric methods, we measure EBITDA growth (past 12 months) associated with 10pp higher cloud adoption and the activation of the 5 levers. This analysis controls for differences between companies in different industries, in different countries, with different operating models as well as variations due to size.
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