Immersive training for high performance

A highly flexible Scenario Builder enables managers to create and assign custom, real-life simulations that mimic authentic customer personas. This tool effectively trains agents in managing Voice, concurrent Chat, and Email interactions.

The Agent Dashboard features Scores, Feedback and a Leaderboard for comparison with peers, while the Manager's Dashboard provides an overview of the team's training completion status and overall performance. Tailored coaching and training plans can be developed based on individual agent performance.

Agents' learning curve is shortened, enhancing their effectiveness.

Scoring and feedback are provided for good comprehension and grammar empathy.

Training simulations and scoring/feedback can be created in your chosen language.

Different types of training are supported as agents progress through various levels of maturity.