Intelligent Network Operations
Accelerate your transformation to a digital platform organization with a customer-centric approach, and agile and data-driven culture.
For Communications Service Providers (CSPs) to capture the promise of the Pervasive Network, they need to reinvent themselves and become a key part of customers' daily lives. One requirement will be the transformation of Network Operations, including provisioning (order to activate), maintenance (ticket to repair) and service experience management processes, which face renewed customer expectations.
Intelligent Network Operations enable CSPs to transform their current operating model into a digital platform organization that delivers better value to customers.
Ranging from strategy and planning, to Service Transformation Office, advisory services focus on unlocking and realizing full value from current operations, improving customer experience through NPS and service KPIs, and reducing costs by up to 30%.
Optimize provisioning and maintenance processes, while evolving your architecture into lean digital operations. Using a command center for B2B/B2C services and implementing self-care and AI solutions, typical outcomes include an increase in remote resolution and reduction in installation/repair time and back office workload.
Increase process efficiency and service quality. A one-stop-shop solution for Digital Field Workforce integrates cutting-edge technologies with crowdsourcing platforms, while enabling real-time collaboration. Typical outcomes include a reduction in handling time, work processes (simpler) and onboarding time.
Anchor intelligent data-driven operations around the customer. Using a mixed workforce of humans, robots and AI, our services include design of technology blueprints to support implementation and evolution of solutions. Typical outcomes include reduced operating costs, improved customer experience and accelerated adoption of new technologies.
Leverage analytics capabilities to support a new digital services operation model. Our services range from transformation program design, framework provisioning to engage employees, to defining use cases and providing analytics factory services. Results include improved customer experience, operational efficiency and reduced operating costs.