Operational transformation for a digital world

There are many reasons why commercial banks are digitizing their operations by adopting new IT platforms. For one, business customers of all sizes are demanding the enhanced services that this allows. Another is that if they don't, fintech and other competitors are eager and able to meet their customers' rising expectations.

True end-to-end digitization enables an array of operational efficiencies, from frictionless CRM and onboarding to growth-propelling loan origination, payments and cross-selling. It also allows them to integrate a variety of tools to unleash the full potential of their new platform and extract a greater return from investment.

Most importantly, digitization enables banks to gain valuable, timely insights into operations, customers and markets—and to empower the right people to effectively execute the organization's vision.

We're helping banks realize the limitless power of digital—and manage their customer relationships in entirely new and distinctive ways.

Image Thumbnail

Commercial Banking

Commercial Banking Top Trends in 2022

Commercial Banking capabilities

Regardless of where your organization is on its digital transformation journey, Accenture has a holistic set of offerings that, together with the industry’s leading data and technology products, can help you realize your full potential.

Sales enablement

We help your relationship managers maximize value for clients and the bank by transforming your CRM tools to generate the data insights they need.

Pricing optimization

We use AI and analytics to help banks develop a robust, unified pricing framework. The result: better accountability, consistency and efficiency.

Client lifecycle management

It's hard to make customers feel special when you ask them over and again for the same document. Effective CLM means truly putting the customer first.


nCino provides the foundation for commercial credit transformation—and no one has a larger, more capable and more experienced nCino practice than us.

Loan servicing/AFS level III replacement

We can help you get the most out of your loan servicing replacement program by defining the scope, de-risking the program and delivering value faster.

Data-driven banking

Accenture is working with clients to transform commercial banking by using data to change the face of relationship management and underwriting.

Trade finance

Banks are under pressure to help customers rapidly deliver their goods and transfer their funds securely, correctly and efficiently—and we can help.

Transformation enablement

Banks need to continuously innovate and change. We help them organize around a robust nerve center for more successful strategy, execution and talent.

Advanced Customer Engagement (ACE+)

ACE+ drives growth by rapidly scaling personalized, omnichannel customer journeys. Learn more.

View All


Accenture positioned as a leader in data & analytics services

What we think

Case studies

Australian challenger bank Judo worked with Accenture and nCino to give their customers a truly outstanding, responsive and personalised service.

Vancity grows its commercial lending business with nCino Bank Operating System.

View All

Our leaders share their insights.

Commercial Banking

Use AI tools to unlock customer and employee superpowers

Commercial banks that use AI-driven insights will help employees connect deeply with customers, says Jared Rorrer.
Commercial Banking

Wall St to Elm St: Surviving the talent nightmare

With today’s global competition for talent, commercial banks will need to rethink their strategy to attract the best employees.
Commercial Banking

To solve business needs, set your bank’s data free

Banks are keeping powerful data hidden away in silos. Keri Smith explains how to set data free and use it to propel business value.

Alliances and partners

We augment our commercial banking capabilities through strong alliances with leading software providers.

Our leaders

Subscription Center
Visit our Subscription and Preference Center Visit our Subscription and Preference Center