Tolling

Advances in technology, mobility services and ecosystems are expanding the breath of services customers can buy and consume, enabling bundling services and an array of payment methods. Toll operators are redefining their role in the value chain and increasingly collaborating across industries to enhance the customer experience.

The move toward sustainability is transforming the mobility system economy. The growth of electric vehicles reduces gas tax revenues, while public transportation initiatives need funding to improve networks and adoption. New pricing models are the key to sustainably funding road infrastructure and public transportation.

The move to all-electronic tolling systems has eliminated significant roadside infrastructure. The emergence of connected vehicles and new digital technologies will retire even more onboard equipment and road-side technology, resulting in more flexible and sustainable charging schemes.

Increased tolling subscriptions and operations consolidation require enormous back-office systems. Take new approaches to deal with these increased volumes and complexities, whilst maintaining high customer satisfaction, flexibility and efficiency.

The conversion to all-electronic tolling has led to unprecedented transaction volumes. Its comfort and safety has led to exponential customer growth. While agencies gain operational efficiency, unreadable or nonexistent transponders can mean unidentified road users, causing additional processes or unpaid tolls. Operators need to find new and creative ways to minimize their losses.