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Case Study

Chelan County Public Utility District

Powering a public utility through search.


What Accenture did

People and culture

Accenture has significantly improved the day-to-day working life of the PUD’s workforce.

Value delivered


Labor savings are estimated at $550,000 per year (assuming 1,000 searches per month, saving 30 minutes per search, at $80 per hour).


Tens of hours are saved every month since can users can now see hundreds of relevant items with a single search.

User-friendly and flexible search capabilities.

Efficient integration of work processes.

Highly relevant search results.

Exceptional customer service thanks to modern enterprise search.

Meet the team

Paul Nelson​

Innovation Lead – Accenture Applied Intelligence
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