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Automating Accenture’s invoicing process

Accenture is transforming how it does business, driving value by reimagining process and technology for scale and agility.

Call for change

When tech meets human ingenuity

A valuable difference

Speed to invoice

From on average 3 days to under 10 minutes


From 30% spreadsheet entry data errors to 0%, increasing speed and quality


Simplified and aligned processes and support across geographies around the globe

Support reduction

A 90% reduction of supporting billing team FTEs where the solution has been deployed; resources redirected to higher value-added work

Value of billing documents

Volume of invoices processed through ServiceNow currently represents 40% of Accenture’s global monthly volume and 48% of global monthly invoicing

Meet the team

Steve Collins

Managing Director – Global IT, Chief Data Architect

Judith Hayward

Managing Director – Finance Global Programs, Accenture

Andrew Inchley

Managing Director – Finance, Strategy and Enablement

Stephen Nicolls

Managing Director – Global IT, Client & Market Technology

Karen Odegaard

Managing Director – Global IT, Technology Platforms

Ronald Stevens

Managing Director – Finance Operations Controllership Lead