The growing demand for virtual care, home health solutions, retail care, self-service and transparency makes the human perspective on care even more vital. Organizations that focus on meaningful, tailored experiences will be the ones that lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more empathetic.
We combine technology with human ingenuity to help pinpoint needs and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel care access and products together with rich data and AI to reimagine the possibilities.
Together, we create unrivalled health experiences.
Healthcare Payer and Provider benchmark survey: US report
People’s expectations in healthcare continue to evolve, but the industry has yet to catch up. They’re holding payers and providers accountable to deliver—on their terms. Our research with 21,000 US consumers reveals how healthcare organizations can keep people loyal and stop them from leaving. It comes down to the fundamentals of humanizing healthcare—access, ease of doing business, digital engagement and trust.
We help healthcare organizations to humanize healthcare as they improve experiences – both for patients and employees. We do so by reinventing business models using technology and human ingenuity to respond to new expectations and personalize experiences.
Our industry experts help clients understand the potential value of their investments, enabling leaders to advocate for health experience solutions.
Our exclusive partnership with Fjord helps to improve human lives by creating meaningful digital solutions and experiences they love.
Our network of consultants, clinicians and technologists comprise a group of professionals with deep global healthcare industry knowledge.
Our broad range of global healthcare clients means we provide access to global best practices and expertise quickly and easily.
Platform business offerings
Our health experts are at the forefront of innovation when it comes to designing, implementing, and operating partner solutions.
Deep insights into healthcare people preferences
Years of research into patient and care professional preferences are placed at the disposal of our healthcare provider clients.
Healthcare technology solutions
Accenture Health creates and delivers solutions that keep humans at the core. The result is experiences delivered through solutions and assets that transform patient engagement, build trust and drive growth, loyalty, and retention.
Technology-driven Connected Care helps patients and providers navigate the health ecosystem to find the right place for care and recommend next best actions throughout the care journey.
Intelligent care orchestration
Improving access to care, personalized experiences and outcomes for health payers and providers.
Collaborating with Microsoft Teams based on Care 24/7 helps organizations deliver effective virtual care that keeps patients connected and informed.
Health experience platform
Providers and payers can significantly humanize patients’ healthcare ecosystem engagement using the Health Experience Platform.
What can improve the patient experience worldwide?
Health systems worldwide are under intense pressure to deliver personalized healthcare experiences at a time when demand for care is outpacing supply. Accenture’s Dr. Kaveh Safavi joined colleagues in Sweden on the “Forum for Health Policy” podcast where he discussed the need for location-agnostic flexible care, how to manage the clinician shortage and the need for two-dimensional, person-centered care that is based on both biology and patient experience.
When asked what certain countries can learn from others, Dr. Safavi noted, “No one has figured it out. What no country is experimenting with in a material way, but all of us need to, is realizing that we won't have enough people to do the work. How do we begin to incentivize the substitution of technology for human tasks so that we can scale our caregivers and meet the needs?”
Hear Dr. Safavi’s insights on care delivery and how health systems can use a blend of human and machine to augment and scale our human capacity.