Program, project and service management

Competing successfully in a high-velocity, digital-driven world places increasing demands on an organization's ability to execute and deliver projects at a rapid pace. These pressures have made program, project and service management (PPSM) a valued capability across the enterprise.

In just six months, NBN Co—with help from Accenture—rolled out a series of robust project management capabilities designed to manage numerous simultaneous construction projects related to the construction of Australia’s national broadband network. NBN Co now manages schedules and costs using a single integrated system, driving consistent methods and reporting across all projects. The construction team can closely monitor the progress of thousands of projects, taking actions to mitigate risks and identify efficiency improvements.

Working with Accenture, a global energy company designed and delivered a centralized pool of project managers for a wide variety of IT projects, implemented a demand management and forecasting process, employed a long term, minimal travel incentive structure, and improved delivery methods, ways of working, and immersion training materials to speed the transition of new project managers. To date, the client and Accenture have delivered 48 completed projects, consisting of approximately US$28 million in managed spend and 52,000 man-hours.