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Truly human government

Treat your citizens like customers

Meet the Human+ Worker

How can you exceed citizen expectations?

Personalizing government services

Personalizing services requires an agile organization and an empowered workforce.

Putting customers at the heart of returns

The rise of e-commerce is a huge opportunity for post and parcel organizations.

Case study: Using big data to save little lives

Truly human government in action

Irish Revenue Agency improves taxpayer experience

Meeting customer needs for an on-demand service with conversational AI technology.

The 360⁰ view of customer experience


Virtual assistants for real-world outcomes

Combining technology and expertise to advance your Human Services agency’s intelligent automation journey.


AVEnueS is a virtual reality (VR) training experience that makes the unknown familiar in human services.

Accenture Interactive

We are a new breed of agency designed to empower marketers to own experience from start to finish.

Our leaders

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Valerie Armbrust

Managing Director – Health & Public Service, Technology and Cloud

Gaurav Diwan

Managing Director – Consulting, Health & Human Services, North America

Transforming public service

Modernizing the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.


We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.