April 30, 2020
Digital disruption, data explosion and consumerism
80%
Are concerned with disruption and competitive threats, especially from new digital-savvy entrants.
80%
Estimate that 50% to 90% of their data is unstructured and largely inaccessible.
50%
Say their back office is not keeping pace with requirements to support evolving customer expectations.
The five essentials of intelligent operations
Innovative talent
50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.
Data driven backbone
92% indicated predictive decisions based on real-time data are a key driver impacting business.
Artificial intelligence
Nearly 90% believe automation, analytics and AI will help them achieve their business goals.
Leveraging the power of the cloud
More than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security.
Smart partnership ecosystem
More than 90% said working with partners help them meet their business objectives.
Make operations the intelligence engine for your business
1
Do you have the right talent to navigate the future?
2
Can you get to the right data to drive real transformation?
3
Are you deploying artificial intelligence to gain insights and innovate faster?
4
Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?
