What Accenture did
Accenture collaborated with the bank to establish a streamlined, efficient governance model that monitors, modifies and improves processes over time.
People and culture
Cut operational losses due to data entry errors, incorrect payments, incorrect conformity check to zero, and reduced total cost of operations by 20-30%—ensuring business sustainability.
Made sure 98% of processes use advanced key performance indicators (KPIs) and analytics—improving service speed and quality and increasing visibility into banking operations process performance.
Increased the conformity collateral rate by 30% in the area of credit risk–improving due diligence, recovery percentages and decreasing non-performing assets (NPAs).
Completed anti-money laundering (AML) legal investigations 100% on time—providing essential support and relevant documents to fiscal authorities.