The correspondent lending channel was the first business line transitioned to Accenture—and the first functional area the mortgage company had ever outsourced. Together, the team developed an agile workforce, new operational policies and governance models geared to maximize quality, productivity and data security.
Call for change
The lender needed to rethink its processes, create new ways of working, operate much more efficiently, and generate insights to better serve its customers.
When tech meets human ingenuity
A valuable difference
increase in market share growth.
increase in the company’s monthly funding capacity—from US$400M to $1.8B.
savings in underwriting and documentation cost.
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