Insurance/Claims Management Associate
Multiple Locations
| Full time
| Experience: 0-2 years
DE033246-Insurance Operations Analyst
Insurance Operations Analyst
|
Full time
|
Experience: 2-5 years
Oferta No. CXO-133121-S77423
|
Muntinlupa
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Insurance Operations Analyst
WORK SETUP: Return to Office
OVERALL PURPOSE:
As an Insurance Operations Analyst in Participant Services, you’ll be responsible for handling complex ad-ministrative tasks and ensuring accurate processing of retirement plan-related requests, account inquiries, claims and loans.
RESPONSIBILITIES:
Legal and Compliance Processing
• Review and authorize procedures for handling legal documentation and inquiries, including guardianship, conservatorship, QDROs, Power of Attorney, and levy/guardianship matters.
• Ensure compliance with regulatory standards and internal policies in all processing activities.
Data Accuracy & Record Management
• Lead efforts to correct Social Security records and validate income and deposit information for internal and external requests.
• Administer beneficiary updates, particularly involving complex agreements.
• Secure handling and updating of participant banking details in alignment with compliance and service standards.
• Update participant address records using investigative tools such as Accurint and Equifax to maintain data integrity.
Operational Coordination & Support
• Coordinate with retained teams to resolve escalated or specialized cases.
• Complete After-Call Work originating from inbound contact center interactions within Salesforce.
• May conduct outbound calls to participants for follow ups or as requested
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis One
SKILL AND QUALIFICATIONS:
• At least 1 yr experience in Insurance or financial services
• Experience in retirement or participant services strongly preferred
Muntinlupa
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