Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Network Implementation LAN/WAN, including routers, switches, Cisco ECDN, Cisco WAAS, Load balancers, with MPLS and VPN, 7 Plus Years experience.
-Prepped and researched proposed changes to customer's network before implementation.
-Tested new network setups in a Lab environment before migrating to production network.
-Planned and scheduled with Project Managers date of proposed change before implementation.
-Managed and implemented network migrations (Firewalls, Switches, MPLS, VPN, data center)
-Created and maintained full network implementation documents and technical drawings for each project.
-Researched on new design and implementation to solve current and future issues in enterprise network.
-Consulted with external customers to provide network solutions for different network projects.
-Worked closely with customer's assigned project managers to meet the expected deadlines on projects.
Professional & Technical Skills:
- Must Have Skills: Proficiency in Network Infrastructures.
-Good Knowledge in Cisco Enterprise Network Products – Switches: Cisco Catalyst 6800, 6500, 4500-X, 4500E, 3850, 3750-X, 3650, 2960-X Series Datacenter Switches: Cisco Nexus 7000 & 5000 Series Routers: Cisco 3900, 2900, 1900, 800 Series ISRs (Branch), ASR 1000 (Edge), and Service Provider Routers – ASR 9000, ASR 1000, Cisco 7600, XR 12000 Series, ASR 903 Series.
-Good Knowledge in BIG-IP F5 Products.
-Good Knowledge in Cisco ECDN & Cisco WAAS.
-Good Knowledge in Cisco Wireless Products.
-Good Knowledge in Nortel Switches
- Experience with network monitoring and diagnostic tools to identify and resolve issues.
- Ability to analyze system logs and performance metrics to troubleshoot network-related problems.
- Familiarity with configuring and managing network devices such as routers, switches, and firewalls.
- Knowledge of incident management processes and best practices in application support.
-CCNP certification in Routing & switching is mandate
-ITIL Certifications is mandate
Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
-Must be READY for 24 x7 support
-Good team player
Bengaluru
Igualdad de oportunidades laborales
Todas las decisiones de empleo se tomarán sin considerar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, condición de discapacidad, condición de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía o cualquier otro criterio protegido por las leyes federales, estatales o locales.
Las personas candidatas no estarán obligadas a revelar antecedentes penales o de arresto que hayan sido sellados o eliminados como parte del proceso de contratación.
Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.
Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consulta la Declaración de Reclutamiento y Contratación de Accenture.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.