Skip to main content Skip to footer

RRN00015395 - Service Desk Associate Manager

Software/Application/Cloud Tech Support Manager | Full time | Experience: 10-12 years
Oferta No. 14364196 | Gurugram
Postúlate Ahora
THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication to minimize downtime. Facilitate restoration of service to the production environment promptly and efficiently. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Expert proficiency in Service Desk Management. A minimum of 5 of experience in relevant related skills and 12+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced problem solving Intermediate communication skills Advanced conflict resolution Intermediate process improvement Beginner project coordination

Gurugram

Igualdad de oportunidades laborales

Todas las decisiones de empleo se tomarán sin considerar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, condición de discapacidad, condición de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía o cualquier otro criterio protegido por las leyes federales, estatales o locales.

Las personas candidatas no estarán obligadas a revelar antecedentes penales o de arresto que hayan sido sellados o eliminados como parte del proceso de contratación.

Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.

Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consulta la Declaración de Reclutamiento y Contratación de Accenture.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Descubre cómo se integra este rol en Accenture

Industrias: Trabajos a la vanguardia del cambio

Desde la moda hasta las finanzas, pasando por los viajes y las telecomunicaciones, aportarás ideas basadas en soluciones para reinventar la forma en que las industrias trabajan y crecen.

Conocer más