Skip to main content Skip to footer

RRN00087 - Application Tech Support Practitioner

Software/Application/Cloud Tech Support Senior Analyst | Full time | Experience: 2-5 years
Oferta No. 14098368 | Bengaluru
Postúlate Ahora
THE WORK: Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will enhance our operations and support our mission. Monitor and ensure the availability of production systems in alignment with defined service level agreements. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness. Establish and uphold disaster recovery procedures while ensuring data retention practices are followed. Collaborate with cross-functional teams to enhance service delivery and operational performance. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. Intermediate proficiency in Service Desk Voice Support. A minimum of 7+ year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Incident Management. Intermediate proficiency in Problem Management. Intermediate proficiency in Change Management. Intermediate proficiency in Customer Service. Advanced proficiency in Communication Skills.

Bengaluru

Igualdad de oportunidades laborales

Todas las decisiones de empleo se tomarán sin considerar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, condición de discapacidad, condición de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía o cualquier otro criterio protegido por las leyes federales, estatales o locales.

Las personas candidatas no estarán obligadas a revelar antecedentes penales o de arresto que hayan sido sellados o eliminados como parte del proceso de contratación.

Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.

Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consulta la Declaración de Reclutamiento y Contratación de Accenture.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.