"We cannot maintain all our current individual systems that support single use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service."
Supporting seamless patient treatment
What Accenture did
People and culture
"Thanks to the flexibility of the platform and its state-of-the-art features, our users do not have to take the system just as it is."
"We have given our strategy a name: Always on. Always in touch. Within the next few years we want to execute the majority of our service interactions with customers in an online model."
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