In a single weekend, all of Alawwal’s customers, products and services were successfully migrated to the new unified IT ecosystem. This included half a million retail banking customers, 4,500 corporate and treasury customers, and 90,000 Alawwal Invest customers. No functionality or product features for Alawwal customers were downgraded or changed during the migration—which meant improving SABB’s IT stack in places. Where this occurred, existing SABB customers also benefitted from the upgrades.
SABB is now a stronger, more diverse bank, offering a wide range of innovative services supported by a robust, comprehensive IT infrastructure. The newly combined bank also has unmatched business banking capabilities.
At the highest level, the successful IT integration gives the bank the technological backbone it needs for its aspirational journey to become the bank of choice in the region—and the confidence that even a global pandemic can’t derail a strategic acquisition.