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ServiceNow Business Process Consultant

Job Location: Ontario - Toronto

Regional Description: Canada

Job Number: 00687399


- Job description

ServiceNow Business Process Consultant
Location: Negotiable – Fulltime Opportunity   (preference Montreal / Toronto / Ottawa)
Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
Cloud Computing professionals provide skills and experience related to Cloud Computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
Cloud-Agile Infrastructure professionals apply cloud based infrastructure technology.
A professional at this position level within Accenture has the following responsibilities:
  • Conduct workshops to gather technical requirements, compare ServiceNow baseline and best practice capabilities to customer needs and capture the required configuration changes to meet the customer needs, and discuss and design the data requirements and integration techniques best suited to connect external systems to the ServiceNow platform.
  • Understand the process and product gaps between baseline ServiceNow functionality and specific customer needs.
  • Work with the solution consultants and other technical staff to translate business requirements to system design.
  • Document processes, RACI matrices, and procedures to deliver a consistent and quality experience to customers.
  • Adapt existing methods and procedures to create alternative solutions to moderately complex problems.
  • Use own judgment to determines optimal solution to recommend.
  • Determine methods and procedures on new assignments with minimal guidance.
  • Manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Basic Qualifications
  • Minimum 2 years of Business Process Consultant experience
  • Minimum 3 years of experience with ITIL
  • Minimum 3 years of experience with ServiceNow Implementations
  • Strong knowledge of ServiceNow products and add-ons
  • ServiceNow System Administrator Certification
  • ITIL V2 or V3 Foundations Certification
Preferred Qualifications
  • ITIL Intermediate, or Expert Level
  • ServiceNow Implementation Specialist certification
  • Project Management
  • Bilingual in French and English is an asset
Professional Skill Requirements
  • Demonstrated experience in business process improvement, leveraging information and technology
  • Strong Agile software development background
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent communication (written and oral) and interpersonal skills
  • Excellent leadership and management skills.
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in Canada must have work authorization that does not require sponsorship of a visa for employment authorization in Canada and with Accenture, now or in the future.
Equal Employment Opportunity
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

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