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Service Delivery Operations Manager

Job Location: British Columbia, New Brunswick, Ontario - Toronto

Regional Description: Canada

Job Number: 00672032


- Job description

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Business Process Advisory professionals apply deep industry, domain and/or analytics skills to develop business insight, share recommendations with clients, and enable the implementation that helps clients realize business outcomes-such as revenue enhancement, operating cost reduction, working capital improvement and customer acquisitions.

  • The North America Operations Services Sales Lead role reports directly to the North America Capacity & Transformation Services Lead.
  • Manage the opportunity from sales pursuit to close using deep sales process and offering expertise.
  • Develop relationships with key buyers and decision- makers at new and/or existing clients; protect and grow the business.
  • Act as point of contact for resolution and escalation of all key items with the client and internally.
  • Drive adoption and implementation of sales programs, initiatives, tools to improve sales performance.
  • Manage sales materials, credentials and other relevant information to support a variety of sales opportunities and campaigns.
  • Plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.

Key Responsibilities:

  • Drive profitable sales and pipeline working with Sales Account teams
  • Grow a profitable sales pipeline and or backlog by architecting innovative solutions that are tailored to our client needs
  • Build strong, credible relationships with client executives as well as other team leads colleagues e.g., Solutions, Mobilization and SDO
  • Manage the opportunity from sales pursuit to close
  • Establish qualification and win strategy and power map
  • Coordinate internal approvals and sales team resources manage solution proposition develop client interactions and relevant client demonstrations, etc.
  • Ensure a competitive advantage is created and maintained
  • Define, monitor and analyze program metrics, targets and strategic imperatives based on organizational FY plans ensuring stakeholder interests are addressed
  • Collaborate with leadership to understand conclusions about sales trends, and recommend action plans to improve sales performance, sales efficiency and alignment of sales activities with business strategy
  • Support and or lead sales management processes through activities such as leading account planning sessions, reviewing account plans for quality breadth, conducting win loss reviews and or serving as content subject matter expert for training efforts
  • Process and prepare accurate sales and pipeline reports
  • Support the Operations Transformation Leadership in sourcing and selling new opportunities
  • Partner with client leads to understand business priority and operational challenges Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution
  • Engage with Senior level stakeholders effectively in a dialogue
  • Work with deal teams to provide subject matter expertise and industry offering insights for important client proposals and RFPs.
  • Address performance issues across the client s portfolio s create the operational approach and implements continuous improvement

Basic Qualifications
  • Minimum of 7 years of Sales and Account Management experience Professional
  • Bachelor Degree or equivalent
  • Proficient in PPT and Excel pivot tables, statistical analysis with Excel functions, data mining
  • Must be able and willing to travel up to 100%
Professional Skill Requirements
  • Excellent communication written and oral and interpersonal skills
  • Excellent leadership, management and collaboration skills
  • Ability to work independently, prioritize and meet deadlines
  • Client facing experience Cross industry and functional experience
  • Project Management Analysis and solving of complex problem

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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