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System Engineer Analyst

Job Location: Ontario - Ottawa

Regional Description: Canada

Job Number: 00581178


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 422,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.


Job Description


IT Operations professionals develops and delivers strategies and solutions for housing and managing the computer systems and communications infrastructure -- including servers, databases, storage devices, etc. -- that handle the data necessary for enterprise operations.


A professional at this position level within Accenture has the following responsibilities:

·     Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture.

·     Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments.

·      Decisions impact own work and may impact the work of others. 
Experienced Systems engineer administrator providing support services including provisioning, environment management and maintenance, and operational support services.

·      Batch Monitoring Scheduling using centralized tools

·      It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

Basic Qualifications

  • University degree or community college diploma or equivalent experience.
  • Minimum 1 year of significant experience with Cloud concepts such as Microsoft o365 and Azure (IAAS, PAAS, SAAS...) as an administrator.
  • Minimum 3 years of experience with Windows server administration.
  • Minimum 3 years of experience with SCCM and/or Microsoft Intune for device and application management and deployments at the Enterprise scale
  • Minimum 3 years of experience with scripting in various languages including PowerShell.
  • Minimum 3 years of experience with Active Directory and DNS implementation, support and administration Domain Controllers, OUs, group policy processing, security concepts such as RBAC, MFA, etc.
  • Minimum 3 years of experience with VMware virtualization platform implementation, support and administration
  • Minimum 3 years of experience with Enterprise storage solutions (preferably with IBM XIV SANs and v7000 Storwize)
  • Minimum of 3 experience with backup, restore, disaster recovery support experience (preferably with Commvault)
  • Minimum 3 years of experience with application support at the enterprise level (provide 2nd/3rd level support for applications, including multitier applications)
  • Minimum 3 years of experience with system monitoring (eg. HP Omi, HP NNMi) and troubleshooting

·         Ability to meet travel requirements, when applicable

Knowledge and Skills

  • Hardware and software testing and documentation skills
  • Hardware and software evaluation and selection skills
  • Knowledge of system redundancy and disaster recovery practices, policies and procedures
  • Knowledge of security risk and mitigation measures for Microsoft Windows based servers

Preferred Qualifications

  • Security Clearance a plus OR ability to obtain Canadian Reliability Security Clarence (Resided in Canada in the last 5 years)
  • Knowledge of Microsoft Azure and the migration of applications services servers to Azure is an asset to have
  • Certification in:  VMware, Microsoft Windows Server, Microsoft Azure
  • Knowledge of IBM enterprise storage XIV, V7000 and storage area networks SAN is an asset to have
  • Knowledge of Commvault enterprise backup, recovery and archive solutions is an asset to have
  • SCCM / Intune
  • Experience managing Exchange Online, Skype Online is an asset
  • Good knowledge in imaging, deployment and management of Server OS and Client OS
  • Good knowledge of Networking and Security technologies is an asset
  • Incident and Change Management (ITIL Certification is a major asset).
  • Bilingual French and English is an asset


Professional Qualifications:

  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
  • Ability to take initiative to communicate, interact, and collaborate with others to ensure that all aspects of a task are addressed
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

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