Digital disruption presents one of the biggest challenges to public safety agencies, but advances in digital technology are also generating some of the most innovative solutions.
Public safety agencies must now police an entirely new virtual space. The UK National Crime Agency states the volume of cybercrime now surpasses that of physical crime. Digital is also increasing citizens’ expectations for faster, more tailored services at a time in which agencies face budget cuts.
Agencies must adopt a preventative approach to guarantee public safety and data-driven insights will be central to this effort. If harnessed appropriately, the enormous amount of data now generated can be used to help predict and prevent criminal activity, while integrating digital technology into services can generate savings and drive value for the public.