Accenture and Backbase are teaming to help banks evolve and adapt for the digital world through a robust customer experience management solution.
Accenture partners with Backbase to unlock the true power of the Backbase Digital-First Banking Platform. Deployed over underlying legacy systems, the platform reuses data and functionality to save money and expedite time to market. With our global scale and deep industry knowledge, customers can truly capitalize on the platform through strategic, digital and technology consulting, domain expertise, process improvement and more.
Together, we provide crucial benefits to financial institutions across the globe:
The Backbase Digital-First Banking Platform enables seamless, people-first and omni-channel digital experiences. It allows financial institutions to transform their outdated digital banking services into engaging experiences tailored to each customer.
This unique approach drives self-service and customization, fuels online revenue and turns online channels into a full-service omnichannel platform. Backbase technology has helped global organizations improve their online customer interactions and maximize their customer experience, retention and conversion.
Backbase’s lean, widget-based architecture provides the flexibility and agility banks need to create modern experiences that truly empower business owners and retail customers.
Backbase's digital platforms and Accenture's global resources combine to reinvent business models and present compelling product offerings that result in improved customer retention, better cross-sell opportunities and a greater share of each customer's wallet.
Read our report outlining the benefits—and key statistics—of the Accenture and Backbase partnership.